Responsible Gaming

Betzino Casino is committed to providing a safe and controlled gambling environment for all players. All responsible gambling tools at Betzino are accessible directly from the account dashboard without needing to contact support. Players can set deposit limits, activate session reminders, apply loss limits or request self-exclusion for any period from one week to permanent account closure. Gambling should be entertainment — if it stops feeling that way, the tools and contacts below are here to help. 18+ only.

Responsible Gambling Tools at Betzino

Every registered Betzino account has access to the following controls via the Betzino account settings menu. Changes that reduce spending — lower deposit limits, shorter session times, self-exclusion — take effect immediately. Requests to increase limits or lift a self-exclusion carry a 24-hour reflection period before they are applied.

• Deposit limits — set daily, weekly and monthly caps on the total funds that can be added to the account; reductions apply immediately, increases take 24 hours
• Loss limits — cap on net losses over a chosen daily, weekly or monthly period; the account stops accepting further bets once the limit is reached for that period
• Session time reminders — pop-up alerts after a set amount of time in a single session, prompting a decision to continue or stop
• Reality check — periodic notifications showing total time spent and net result of the current session
• Self-exclusion — voluntary account suspension from one week to permanent closure; re-activation requests after temporary exclusion are subject to a mandatory reflection period
• Permanent account closure — request via live chat or email; accounts closed on responsible gambling grounds cannot be reopened

Recognising Problem Gambling

Problem gambling can develop gradually and is not always easy to identify. The signs below are not a diagnosis — they are prompts to reflect honestly on your gambling habits and seek support if needed.

• Spending more time or money on gambling than intended
• Chasing losses — continuing to gamble after losing in order to recover the loss
• Borrowing money or selling possessions to fund gambling
• Hiding gambling activity from friends or family
• Gambling interfering with work, relationships or daily responsibilities
• Feeling anxious, irritable or distressed when not gambling

If any of these apply to your play at Betzino or any other casino, reaching out to a support organisation is the most effective first step. The services listed below are free, confidential and experienced in gambling-related support — they can also advise on self-exclusion options beyond Betzino's own tools.

Support Organisations

Protecting Young People

Betzino Casino is strictly for adults aged 18 and over. Age verification is conducted during the KYC process and is mandatory before any withdrawal is processed. Shared devices should use parental controls to prevent underage access to the Betzino website. To prevent minors from accessing gambling content on shared devices, free parental control software is available from the following organisations:

• GamCare — guidance on restricting access and having conversations with young people about gambling
• Net Nanny — parental control software for desktop and mobile
• CyberPatrol — content filtering for family devices

Betzino operates under a Curaçao eGaming licence (Antillephone N.V., No. 8048/JAZ). All responsible gambling tools — deposit limits, loss limits, reality checks and self-exclusion — are accessible from the Betzino account dashboard at any time, without contacting support. If you need support, contact GamCare free on 0808 8020 133 (24/7). To apply self-exclusion or set deposit limits directly on your Betzino account, use the account dashboard — no support call required.