Betzino Casino
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Privacy Policy

Betzino Casino is operated by Purple Bay B.V., licensed under Curaçao eGaming (Antillephone N.V., Licence No. 8048/JAZ). This Privacy Policy explains how Betzino collects, uses, stores and protects the personal data of registered players and website visitors. Data handling follows GDPR-aligned principles — personal data is encrypted at rest and in transit, retained only as long as necessary for the purposes described below, and never sold to third parties for marketing. By registering an account, you consent to data processing as set out in this policy.

1. Data We Collect

Betzino collects personal data in the following categories:

  • Registration data — full legal name, date of birth, email address, home address and mobile phone number provided during sign-up
  • Identity verification data — government-issued photo ID, proof of address and payment method verification documents submitted during KYC
  • Financial data — deposit and withdrawal transaction records, payment method details (card numbers are processed by payment providers and not stored on Betzino servers)
  • Usage data — login timestamps, games played, session duration, betting history and bonus activity within the platform
  • Device and technical data — IP address, browser type, operating system and device identifiers collected automatically when accessing the site
  • Communications data — records of live chat and email interactions with the support team

2. How We Use Your Data

Personal data collected by Betzino is used for the following purposes:

  • Account creation, authentication and management
  • Processing deposits and withdrawals
  • Conducting KYC identity verification and anti-money laundering checks as required under Curaçao licence conditions
  • Delivering bonus offers, tournament results and promotional communications to opted-in players
  • Operating and improving the casino platform and game library
  • Fraud detection and security monitoring
  • Complying with legal and regulatory obligations
  • Responding to customer support queries and formal complaints

3. Data Sharing

Betzino does not sell personal data to third parties. Data may be shared in the following limited circumstances:

  • Payment processors — to facilitate deposits and withdrawals (e.g. Skrill, Neteller, Visa, Mastercard); only the minimum data required for the transaction is shared
  • Identity verification services — third-party KYC providers used to verify government-issued documents
  • Regulatory authorities — where disclosure is required under applicable gaming or financial regulation
  • Legal proceedings — where disclosure is ordered by a competent court or authority
  • Group companies — within the Purple Bay B.V. corporate group where necessary for platform operation and compliance

4. Data Security

All personal data transmitted to and from Betzino is encrypted using 256-bit SSL (Secure Socket Layer) technology. Data stored on Betzino servers is encrypted at rest. Access to personal data is restricted to authorised personnel on a need-to-know basis. Two-factor authentication is available to players to add a second layer of protection to their account login. Betzino conducts regular security audits and maintains anti-fraud monitoring systems across all transactions.

5. Data Retention

Betzino retains personal data for as long as the account is active and for a period of up to five years after account closure, in line with anti-money laundering and regulatory record-keeping obligations. Transaction records are retained for the minimum period required by applicable law. Data that is no longer required is securely deleted or anonymised.

6. Your Rights

As a player, you have the following rights regarding your personal data held by Betzino:

  • Access — request a copy of the personal data Betzino holds about you
  • Correction — request correction of inaccurate or incomplete data
  • Deletion — request deletion of data that is no longer necessary, subject to regulatory retention requirements
  • Restriction — request that processing of your data is restricted while a correction or objection is considered
  • Objection — object to processing carried out on the basis of legitimate interests
  • Portability — request a machine-readable copy of data provided directly by you

To exercise any of these rights, contact the Betzino support team via email. Requests are handled within 30 days. If you are not satisfied with the response, you may lodge a complaint with the relevant data protection authority in your jurisdiction.

7. Cookies

Betzino uses cookies and similar tracking technologies to maintain session state, remember preferences, analyse site performance and prevent fraud. For full details on cookies used and your opt-out options, see the Betzino Cookie Policy.

8. Changes to This Policy

Betzino may update this Privacy Policy from time to time. Material changes will be communicated to registered players by email or via an in-platform notification. The current version of this policy is always available on this page, with the effective date shown below. Continued use of the casino after an update constitutes acceptance of the revised policy.

For privacy-related questions or to exercise your data rights, contact Betzino customer support via live chat (24/7) or email. Support email responses arrive within 4–12 hours.